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November 2016 Leadership Development Carnival

Lead Change Blog

Welcome to the November 2016 edition of the Leadership Development Carnival! The Lead Change Group would like to thank the Remote Leadership Institute (RLI) for sponsoring the Lead Change Group (including this carnival) for November 2016. Miki Saxon of MAPping Company Success contributed Golden Oldie: Customer Service Week 2016.

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November 2016 Leadership Development Carnival

Lead Change Blog

Welcome to the November 2016 edition of the Leadership Development Carnival! The Lead Change Group would like to thank the Remote Leadership Institute (RLI) for sponsoring the Lead Change Group (including this carnival) for November 2016. Miki Saxon of MAPping Company Success contributed Golden Oldie: Customer Service Week 2016.

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Walgreens Boots Alliance Leadership Announces New Executive Team

HR Digest

We have a strong team with a track record of operational excellence and an unwavering commitment to the execution of our goals. Another member of the new Walgreens Boots Alliance leadership is Manmohan Mahajan, the new Executive Vice President and Global Chief Financial Officer (CFO).

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Uber Is Finally Realizing HR Isn’t Just for Recruiting

Harvard Business Review

Employees and other constituents should expect HR to hold leaders accountable for fiduciary and strategic risks, just as a CFO would be expected to hold leaders accountable for a risky pattern of using corporate funds or resources. By early 2016 there were 20 HR business partners, covering almost 6,000 employees. In one word: No.

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The Best Retailers Combine Bricks and Clicks

Harvard Business Review

percent between the first quarter of 2015 and the first quarter of 2016. percent of retail sales in the first quarter of 2016. percent of retail sales shifted from offline to online between the beginning of 2015 and 2016. Many firms operating brick and mortar stores are in trouble. Looking only at that 15.2

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How AI Helped One Retailer Reach New Customers

Harvard Business Review

Fast forward to 2016, and almost all of RedBalloon’s brand advertising was invested in traditional media outlets like radio, print, billboards, and pop-up retail stores. As a result, the conversion rate from Facebook campaigns managed by Albert increased by 750% in Albert’s first year of operation. Not Albert.

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How to Transform a Traditional Giant into a Digital One

Harvard Business Review

GE has been steadily reducing its ratio of SG&A expense from 18% in 2011 to a targeted 12% in 2016, and in fall 2015 CEO Jeff Immelt told CNBC he planned to take out $1 billion in costs in the next two years on slightly declining revenues. ” When she sensed that the experts were not listening to each other, she intervened.