HR Digest

MARCH 9, 2020

Incentives, rewards or any other offers, though effective, need to be aligned and balanced for better organizational outcomes. Cross-functional teams do better than specialist groups—counterintuitively, this holds even when the specialist group are finance professionals. SJTs also reduce attrition rates.

Team 69

Team Kaplan Attrition Survey 69

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. The payoff from linking incentives to customer feedback can be significant. I recently ran into a company that based incentives on scores determined from as few as 11 respondents. Your CFO and finance team can take a leadership role here. Don't do that!

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MARCH 28, 2016

By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. With a master brand strategy, a company is able to build longer-lasting customer relationships.

Advertising 8

Advertising Brand Company Attrition 8