Frank Sonnenberg Online

AUGUST 11, 2020

improper incentive. When people leave an organization, either through retirement or attrition, they take valuable experience with them. Many missteps occur due to: insufficient preparation. avoidance or denial. poor planning. weak information. bad assumptions. poor diagnosis of the problem. lack of focus. no sense of urgency.

How To 126

How To Attrition Learning-by-Doing Bureaucracy 126

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. The payoff from linking incentives to customer feedback can be significant. I recently ran into a company that based incentives on scores determined from as few as 11 respondents. Don't do that! Are your response rates high enough to reduce responder bias?

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MAY 28, 2015

Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. This links directly to his second theme around “getting the incentives right.” “For training to work it has to be effective and incentives have to be in place (financial, personal growth, promotion, etc.)

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

SEPTEMBER 10, 2012

In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. According to Reddy, the attrition rate of disabled youth is 1% compared to 10%-15% for others. The company also offers productivity-linked incentives, which helps youth take home an average salary of $160 (Rs.8000)

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

AUGUST 5, 2011

Attrition declined, saving on retraining. Doing their own work — not helping the front line — will almost always have more incentives and be the more natural thing to do. Two deeper benefits were even more important: The organization got in the habit of improvement and employee satisfaction went way up.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

NOVEMBER 17, 2016

Nathan earns about $130 an hour as a psychotherapist, and he initially made $34 an hour driving for Lyft, with incentive pay, though this has dropped over the four months he’s been driving to $15-$20 an hour. Yet he told me, “If I didn’t like going out to do it, I’d probably stop.”

Motivation 8

Motivation Survey Incentives Attrition 8

Harvard Business Review

JANUARY 9, 2014

As organizations have begun to see the benefits of collaboration, they’ve also, unsurprisingly, started to change their sales incentives and reward systems. Record growth and profitability, increased rep engagement, and near-zero attrition. The results?

Team 10

Team Metrics Compliance Attrition 10

Strategy Driven

FEBRUARY 4, 2020

Money is a great incentive that you can use to lure employees into dedicating their time and effort to meeting the company’s goals. One of the main reasons why people go to work is to earn money. Offering competitive salaries and benefits can help your business attract exceptional talent and retain employees.

How To 66

How To Absenteeism Guidelines Cost 66

Harvard Business Review

MAY 3, 2016

Reducing customer attrition, or “churn” in marketing parlance, often involves offering incentives such as discounts to individuals identified as likely to defect. Customer attrition is a widespread problem that affects firms in a variety of industries. The First Cut. Gupta says these traditional methods are flawed.

Education 8

Education Execution Wireless Content 8

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. So we added more training and developed incentive programs. Now that's incentive! Everyone in the industry felt the impact. I've never seen that kind of fallout.

Airlines 13

Airlines Chief Executive Officer Attrition Incentives 13

Harvard Business Review

MARCH 28, 2016

By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. With a master brand strategy, a company is able to build longer-lasting customer relationships.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

NOVEMBER 19, 2015

This fuels attrition : mothers often leave their employers not because they have lost their career commitment, but because their employers assume they have—and good work dries up. Josh Lev describes the problem: a woman is given a monetary incentive to take leave, then returns to work to see her projects taken over by a man.

Company 8

Company Policies Attrition Long-term 8

Harvard Business Review

DECEMBER 11, 2018

And proceeding as a bloc is more likely to work, mainly because it capitalizes on the right economic incentives. The “harm” caused by China’s unfair trade practices is spread out across all of its trading partners, each of whom has only a minor incentive to act. The problem is something of a paradox.

Policies 8

Policies Incentives Attrition Long-term 8