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Understanding Customers in the Solution Economy

Harvard Business Review

Companies in all varieties of B2B markets have moved beyond selling products and services to offering complete "solutions" to their customers. B2B customers regard a solution as something that helps their business. Traditional research techniques (surveys, focus groups etc.) Technology can help here.

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What You Need to Know About Segmentation

Harvard Business Review

Grose quotes IbisWorld researcher Jocelyn Phillips as pointing to the high-tech aspects of Clearblue’s test, also noting that young women might be more willing to shell out more money for such technology — the digital version costs about $5 more than the boring old blue and pink line version. 5) Differentiable. 6) Actionable.