Strategy Driven

JULY 13, 2011

Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. To read Richard Dobbs’ complete biography, click here.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

OCTOBER 5, 2012

Companies would do better at satisfying and retaining customers if they spent less time worrying about big data and more time making good use of "small data" — already-available information from simple technology solutions — to become more flexible, informative, and helpful.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

DECEMBER 10, 2015

The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology. Silver Cross has included UCM in its culture of patient safety and high-reliability training. A culture of shared values.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8