Lead Change Blog

APRIL 9, 2021

Maintaining a healthy balance between looking inside and outside as we determine our value requires self-awareness—and some effort, like training ourselves to: Focus on both our being and our doing. Thinking about both of them, inner and outer assessment, is what we want to do.

Self-aware 150

Self-aware Comparison Media Banking 150

Strategy Driven

JULY 13, 2011

Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Numerous organizations have subsequently advocated and implemented the balanced scorecard idea.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Lead Change Blog

MARCH 23, 2017

Think process and outcome – I have long been a fan of the balanced scorecard concept. As an example, in the leadership arena, you might consider a metric to capture the number of leaders (and emerging leaders) trained on your leadership point-of-view. If your needs change as an organization, change your leadership scorecard.

Balanced Scorecard 242

Balanced Scorecard Metrics Training Finance 242

Harvard Business Review

OCTOBER 9, 2017

In their medical training , physicians often are taught to maintain a clinical distance and an even temperament. Some health professionals claim that workload and other factors have compressed medical encounters to a point that genuine conversation with patients is no longer possible or practical. We disagree. Reimagining Roles.

Balanced Scorecard 11

Balanced Scorecard Contingency Plans Active Listening Guidelines 11

Harvard Business Review

OCTOBER 5, 2012

It might take a scorecard approach for you to figure out that the sales peak coincided with a particular phase in the staff-training schedule. A scorecard that links financials with learning initiatives and other operations would serve as a cross-check for managers.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

JANUARY 21, 2011

Incorporate these measures into the company's "balanced scorecard" or dashboard. Then explain the role, set expectations, and further train and coach your process owners in process improvement, persuasion, and coaching.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

MARCH 19, 2014

Problem is, too many organizations approach this challenge with a one-size-fits-all idea of what change leaders should look like, and they train them accordingly. With his experience in various change methods, such as business reengineering, Balanced Scorecards , and Lean, he applies just the right tool and method to fit the situation.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

FEBRUARY 25, 2013

And diversity training that focuses on 'self-awareness' and 'inclusion' isn't enough. Today, most companies are still far from any level of balance at this level. See our 2013 Global Gender Balance Scorecard. This requires managers who are fluent and familiar with the differences between genders and able to manage both.

Energy 8

Energy Balanced Scorecard Metrics Policies 8

Harvard Business Review

DECEMBER 10, 2015

Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency. Silver Cross has included UCM in its culture of patient safety and high-reliability training. A culture of shared values.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

DECEMBER 19, 2012

Still, a lot of companies haven't reorganized their businesses to execute, manage, and measure social care strategically with well-trained staffs. That means providing them with detailed training programs and customer-response guidelines that are based on an array of scenarios. Here are four steps we've seen work: The map. The metrics.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

NOVEMBER 12, 2012

But gender imbalance isn't solved by being more self-aware or "inclusive" — which is what most diversity training focuses on (although that doesn't hurt). For instance, make sure targets are gender neutral and focused on balance, not women, e.g., a minimum of 35% (or 50%) of either gender at all levels across all functions.

Diversity 8

Diversity Balanced Scorecard P&L Committee 8

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. He didn’t produce one signature idea, like Robert S.

Management 9

Management Balanced Scorecard NPV Article 9