Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. That’s not good because Big Data promises to redefine the fundamentals of the 80/20 rule. From Data to Action An HBR Insight Center.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. First: Market share is a dangerous key performance indicator (KPI). In general, companies don’t devote enough time to thinking about value capture.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

MAY 30, 2018

For innovation-hungry legacy firms, partnering with a startup can be appealing. With apologies to Tolstoy, all happy start-up partnerships are alike; every unhappy innovation partnership is unhappy in its own way. They don’t seek to assess how well an innovation works; they try to measure how well that innovation works for us.

KPI 9

KPI Innovation Ries Banking 9