Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. That’s not good because Big Data promises to redefine the fundamentals of the 80/20 rule.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. Growth: A TV cable company offers special subscription plans for new customers, aiming to achieve a strong market position within 24 months. Why is it that?

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

MAY 30, 2018

For innovation-hungry legacy firms, partnering with a startup can be appealing. With apologies to Tolstoy, all happy start-up partnerships are alike; every unhappy innovation partnership is unhappy in its own way. They don’t seek to assess how well an innovation works; they try to measure how well that innovation works for us.

KPI 9

KPI Innovation Ries Banking 9