Great Leadership By Dan

JULY 8, 2020

Banks, by Paypal, Venmo, and ApplePay. But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. You need people on your team with both strategic and operational skills—two very different kinds of people. Taxis by Uber & Lyft. Hotels by AirBnB.

Business Model 282

Business Model Long-term KPI Loyalty 282

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. Which 20% of suppliers are responsible for 80% of customer UX complaints? What 20% of customers facilitate 80% of the most helpful referrals?

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

CO2

NOVEMBER 26, 2023

Because growth is unpredictable, it’s unwise to bank on a certain set of assumptions. In healthy and aligned organizations, the stated values and operating values are one and the same. Create a one-page document that contains the company’s operating values, vision, and mission. First, define “strategy” and “actions.”

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78