article thumbnail

How much Face Time are you getting?

CO2

Face Time as a KPI. It turns out that the number one Key Performance Indicator (KPI) for a sales organization is Revenue to Face Time. In his book Creating Minds, Howard Gardner talks about the 10 Year Rule , which was first identified by psychologist John Hayes in 1989. With practice comes polish.

KPI 79
article thumbnail

Bots Won’t Just Help Us Buy Stuff. They’ll Help Us Become Better Versions of Ourselves

Harvard Business Review

Think of them as “selvesware,” analogous to recommendation engines for books to read or movies to watch. ” The more creatively, comprehensively, and innovatively these selves can be digitized, the greater the opportunity to help workers develop and deploy the optimal traits and qualities they desire.

KPI 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Whether You’re Qualified Depends on How You’re Quantified

Harvard Business Review

Books like Laszlo Bock’s Work Rules highlight the ongoing convergence of individual and institutional efforts to quantify what works and what works in quantification. Individual initiative and innovation in self-quantification increasingly matter more. Consequently, they relentlessly self-quantify.

article thumbnail

The Social Cost of Bad Online Marketing

Harvard Business Review

Dan Lyons’s book Disrupted is an often-delightful tour through startup culture, based on the author’s experience working at online marketing firm HubSpot. Today’s standard marketing playbook looks a lot like what Lyons describes in his book. How can we reclaim the Internet from this dreck?

Cost 8