Harvard Business Review

MARCH 23, 2011

New process improvement initiatives tend to start with some hype. Finally: "This may sound like process improvement programs that failed here before, but believe me, this is much better. Companies that practice process improvement have been victims of this hype cycle for decades. Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). But some companies realize they need to go beyond making episodic improvements.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

FEBRUARY 8, 2018

Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). BPM reflected the interactions of different stakeholders, from product creation through supply chain to final assembly.

Management 13

Management Software BPM Technology 13