What We Learned About Bureaucracy from 7,000 HBR Readers
Harvard Business Review
AUGUST 10, 2017
Interestingly, individuals working in customer service, sales, production, logistics and R&D were more likely to feel that bureaucracy was growing than those working in functions like HR, finance, planning, purchasing, and administration. budgeting, goal-setting, performance reviews) to be “very helpful.”
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