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How to Compete When IT Is Abundant

Harvard Business Review

JUNE 26, 2013

With the swipe of a credit card, the customer support team can move to Zendesk or Desk.com; the HR team lives on Workday; the business intelligence group moves to GoodData or Domo; the finance team logs into Netsuite; the marketing department orbits around Marketo and Salesforce''s marketing cloud. Information Eats the Enterprise.

Supply Chain 8
Supply Chain Competitive Advantage Information Technology How To 8
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Bots That Can Talk Will Help Us Get More Value from Analytics

Harvard Business Review

NOVEMBER 24, 2016

And yet research from TDWI states that at organizations where 50% of employees have access to business intelligence tools, only 20% of that group actually use them. There are a range of causes for data misinterpretation , including insufficient domain expertise and lack of training in statistical thinking.

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Call Center Supply Chain Committee Analysis 8
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