Harvard Business Review

SEPTEMBER 13, 2012

Then came the cloud, which only heightened frustration with IT's lack of velocity in delivery, and managers flocked to outside vendors to automate various business processes, from customer relationship management to supply chain reporting to social media analytics.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JUNE 26, 2013

With the swipe of a credit card, the customer support team can move to Zendesk or Desk.com; the HR team lives on Workday; the business intelligence group moves to GoodData or Domo; the finance team logs into Netsuite; the marketing department orbits around Marketo and Salesforce''s marketing cloud. Information Eats the Enterprise.

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

Harvard Business Review

MAY 24, 2012

But Dan, every supply chain model we've run shows that the quantities are way too large. Investments in database software, servers, storage, and business intelligence tools continue apace. We can cover it.". And the pricing models.". "Oh, Oh, your models, your models. Where do you guys get that data, anyway?

Merchandising 10

Merchandising Risk Management Supply Chain Retail 10

Harvard Business Review

JUNE 22, 2017

They might draw from CRM systems to evaluate the lifetime value of a customer, for example, or optimize pricing based on supply chain systems about available inventory. Firms still use statistics packages, spreadsheets, data warehouses and marts, visual analytics, and business intelligence tools.

Open-book 8

Open-book Software Supply Chain Technology 8

Harvard Business Review

OCTOBER 6, 2014

Using machine-learning tools, for example, data that currently exists in different enterprise systems and diverse external sources (production, supply chain, market, customer trend, financial and economic data) can be ingested and mashed together to reveal meaningful patterns and highlight gaps in markets.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

FEBRUARY 10, 2017

Great service sits at the intersection of sales, customer service, and supply chain. Product innovation sits at the intersection of R&D, marketing, and business intelligence. The vast majority of an organization’s competitive muscle will reside across units, more so than within them.

Competitive Advantage 8

Competitive Advantage Supply Chain Bureaucracy McKinsey 8

Harvard Business Review

OCTOBER 6, 2014

Using machine-learning tools, for example, data that currently exists in different enterprise systems and diverse external sources (production, supply chain, market, customer trend, financial and economic data) can be ingested and mashed together to reveal meaningful patterns and highlight gaps in markets.

Strategy 8

Strategy Scenario Planning Scientific Management Supply Chain 8

Harvard Business Review

NOVEMBER 24, 2016

And yet research from TDWI states that at organizations where 50% of employees have access to business intelligence tools, only 20% of that group actually use them. Not surprisingly, the executives who run these chains are pretty focused on data. Over the past few years, much has been made of the rise of big data.

Call Center 8

Call Center Supply Chain Committee Analysis 8

Harvard Business Review

JUNE 15, 2015

Liberate and accelerate data by creating a data supply chain built on a hybrid technology environment — a data service platform combined with emerging big data technologies. Here are ways to delegate the work to your analytics technologies: • Next-Gen Business Intelligence (BI) and data visualization.

Strategy 8

Strategy Supply Chain Technology Banking 8