Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. It’s all good stuff to discuss.

CFO 58

CFO P&L Call Center COO 58

The Empowered Buisness

JULY 14, 2015

Yet companies continue to invest in skills development only to be disappointed by little or no difference in performance. Through motivation profiling and Models of Excellence tools, the motivation patterns of high performers within a call center were identified. Competency accounts for, at best, 20% of performance.

Motivation 100

Motivation Leadership McClelland Long-term 100

Harvard Business Review

JANUARY 28, 2015

Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1. Develop a shared vocabulary and shared metrics. When the marketing/operations team walked through each of the stages of this particular journey, they quickly developed a greater appreciation for the entire process.

COO 8

COO Planning Metrics Call Center 8