Next Level Blog

MARCH 12, 2019

When you get a senior leader or executive title in an organization, you become one of “them” to the vast majority of the people who work there. Here are some actionable ideas on how to do that: Create Opportunities to Connect – I first tuned into the “them” dynamic when I was an executive myself.

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How To CFO Teamwork Learning-by-Doing 157

Surviving Leadership

OCTOBER 29, 2018

Here are some of the things that were done in this “bad” culture: Quarterly all company updates: Every quarter, the executive leadership team would hold a virtual “all hands” meeting – at corporate, it was live; in other locations, it was broadcast on our internal channels.

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CFO P&L Call Center COO 58

Harvard Business Review

JANUARY 28, 2015

Executives focus on optimizing discrete touchpoints rather than improving the complete customer experience. Similarly, bills and call center script guidelines reinforce the same personal tone that’s been established. This is like treating a symptom without bothering to find the cure.

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COO Planning Metrics Call Center 8

Harvard Business Review

OCTOBER 26, 2016

And as long as he’s still executing on your decisions, there’s no problem.” Will we all be working out of call centers or supermarket kiosks next year? The next day, back in Istanbul, Sena met with Ahmet Ozan, the company’s CFO. “I can just hear Erkan saying that,” Sophie said.

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Case Study CEO Banking Agility 8