Call Center Ethics Leadership Operations 
Lead Change Blog
JUNE 22, 2020
On one occasion, a group of us were working on a national project to improve call center productivity. Intentions that give the benefit of the doubt even when observable actions are morally or ethically questionable. Ah, how our brains love certainty. I’ve tumbled into the trap of certainty trap several times.
LDRLB
OCTOBER 1, 2012
One day a year, I worked in various jobs within our coffee roasting operation, side-by-side with union employees. If you don’t have a factory, work in the store or the call center or the warehouse or… Handle Consumer Complaints. Sometimes I had to stay late on a Friday to make five telephone calls to make my weekly quota.
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In the CEO Afterlife
SEPTEMBER 24, 2012
One day a year, I worked in various jobs within our coffee roasting operation, side-by-side with union employees. If you don’t have a factory, work in the store or the call center or the warehouse or. Sometimes I had to stay late on a Friday to make five telephone calls. Maybe they’ll work for you or for your CEO.
Harvard Business Review
OCTOBER 10, 2017
In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. We made a number of operational changes to the call center.
Terry Starbucker
SEPTEMBER 6, 2015
I’d always appreciated the Code of the West ( from Jim Owen’s book, “Cowboy Ethics” ) – I saw it often on posters in the offices of many of my staff in Wyoming: Live each day with courage. After a flurry of calls back and forth we figured out what was happening. You’ll find a LOT more cowboy hats and boleros as than suits and ties.
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