Call Center How To Human Resources Technology 
Chart Your Course
JULY 31, 2017
However, determining which technology tools to use — and how to make it all work for your team — is another animal altogether. Here are five surefire ways about how to manage your field workforce from the cloud. According to RightScale, 93 percent of businesses use the cloud in some form or another. Not sure where to start?
Harvard Business Review
OCTOBER 30, 2014
A new era of Taylorization has begun, thanks to the widespread penetration of technology at work. That is, even if managers understood how to make the most of big data, and even if employees were happy to put up with this Orwellian scenario, there would still be a difference between what organizations should do, and what they would do.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
OCTOBER 23, 2012
In a few minutes, the secretary called back and arranged an appointment for the next day. What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. At the same time, technology has the potential to take us back to Theory X.
Harvard Business Review
AUGUST 15, 2016
At one 170,000-employee big box retailer, linking the feedback systems would require approvals from three different senior executives, the CMO, the chief human resources officer, and the president of retail. How to Get the Feedback You Need. The only person who could drive a linked system was the CEO. You and Your Team Series.
Harvard Business Review
MARCH 23, 2012
How can we share insights and innovations that allow our employees to be more productive? Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. But like many companies, they didn't know how to act on it. Take Sprint.
Expert insights. Personalized for you.
113 
Let's personalize your content