Harvard Business Review

NOVEMBER 22, 2017

Are you focusing opex and capex on these priorities in order to build competitively differentiated capabilities? Citibank Asia, which has a strong customer loyalty position in most of its markets, decided to change its operating model to double down on customer relationships to counter locally based competitors. ” he asked.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

JANUARY 27, 2017

The most painful board conversations that I hear about machine learning revolve around how much power and authority super-smart software should have. Executives who wouldn’t hesitate to automate a factory now flinch at the prospect of deep-learning algorithms dictating their sales strategies and capex. That was the challenge.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

FEBRUARY 7, 2017

Among the firms we identified as focused on the long term, average revenue and earnings growth were 47% and 36% higher, respectively, by 2014, and market capitalization grew faster as well. In recent years we have learned a lot about the causes of short-termism and its intensifying power. The differences were dramatic.

Long-term 8

Long-term EPS Short-term Management 8

Harvard Business Review

MARCH 2, 2017

And in the market more broadly, there is a sense that certain kinds of bad assets should be avoided.” Congressional leadership included some measures in Dodd-Frank to constrain the Federal Reserve’s power. There is a lot of market power for banks over the individual businesses that borrow from them.

Banking 8

Banking Crisis System Compliance 8