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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two? &# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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The Top Six Benefits of an Online MBA

Strategy Driven

Maybe you can recommend a CRM system or an AI-driven analytics platform. What’s more, you may even develop a specialty in an area such as digital marketing or finance. No matter what career path you’re on, an online MBA can undoubtedly benefit you. You may even become the go-to person for tech solutions at work.

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Social Media Demystified

N2Growth Blog

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. using a dashboard tool like CoTweet or Hootsuite) can all address the "scale" challenges. Best wishes Sir.

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Why Sales Ops Is So Hard to Get Right

Harvard Business Review

As an example, a recent job posting on the website of a global healthcare company seeks an individual for a sales operations leadership position who can do the following: Strategy: •Contribute to the 1- and 3-year business vision as a member of the executive leadership team. Can one person really handle all this?

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Where There’s a Why, There’s a Way

Harvard Business Review

When you are young, or when your why is non-existent or has gone missing, which happens to most of us at some juncture in our business or career, it may be that you just need to move forward. Trish Costello, founder of Portfolia, knows her “why”: assist starts-up in growth and financing. Career planning Managing yourself'