Harvard Business Review

MAY 16, 2018

For example, McDonald’s has an online FAQ about how the company’s food products are made, while Southwest’s Transfarency initiative aims to give customers a clearer picture of the total fare they will pay, with no unexpected fees. Juj Winn/Getty Images. The combination of weak employee engagement rates globally and the 3.9%

Reputation 12

Reputation Brand Attrition How To 12

Harvard Business Review

MAY 10, 2016

But the company’s approach to dealing with the hundreds of questions from the 9,000 smaller accounts was less effective, relying on a FAQ section on its webpage — and busy sales people who often simply did not return calls from these customers. Reputation. What should the company have done instead? Wide topic focus.

B2B 8

B2B B2C FAQ Transportation 8

Harvard Business Review

MARCH 23, 2016

Bottlenecking puts your career and reputation at risk and takes a significant emotional toll. Here is a guide/FAQ that might help.” She calmed herself by working on each project a little. Incremental progress on each task made Tara feel “in control.” I couldn’t do your task justice right now.

Team 8

Team Delegation FAQ Project 8