Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. The rise in the influence of the knowledge worker. . But too often we overlook the profound impact these changes have on our organizations.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Economists and market design.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 14

Process CEO Insurance Banking 14