The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52

System Organization Levitt Root Cause Analysis 52

Harvard Business Review

DECEMBER 13, 2016

In a 2013 Management Research Group survey , when executives were asked to select the leadership behaviors that were most critical to their organization’s future success, 97% of the time they chose being strategic. What are the steps that you have taken during your career to become a more strategic thinker?

Strategic Planning 8

Strategic Planning Root Cause Analysis Tactics Industry 8

Harvard Business Review

JUNE 5, 2014

GM must embrace a culture where safety and quality come first,” Barra said at a company town hall meeting. “GM First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. So it had to use the washer fluid itself to cool down.” It’s not my job.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8

Frank Sonnenberg Online

APRIL 18, 2021

If a company wants to really add more diversity among its higher ranks, then it needs help to solve the problem further upstream—in the school systems where underprivileged children are not afforded quality educations or resources and the kids don’t have exposure to the opportunities at companies singing the praises of diversity.

Diversity 137

Diversity Short-term Root Cause Analysis Class 137