Mills Scofield

NOVEMBER 18, 2011

In meat plants, tens of thousands of operators are “whizzing” meat products everyday in over sixty countries around the world. By the end of 2010, we have a prototype adaptation of our Whizard trimmer for tissue processing operating with the original customer, but we know that the tool is unsatisfactory in many ways.

Succession 70

Succession Industry Stage-Gate CFO 70

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin. Once the drivers of the costs of the journey are understood, marketing can work with operations to address them.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JULY 17, 2017

Eastman Kodak is the textbook case for failing to prioritize an innovation agenda; business schools around the world study the ramifications of the company’s ill-fated decision to ignore the digital photography market until it was too late. Some industries, like photography and media, were impacted earlier.

Industry 9

Industry Short-term Planning Long-term 9

Harvard Business Review

MARCH 28, 2012

billion to acquire the webOS operating system, Hewlett-Packard discontinued its webOS-based series of smartphones and line of Touchpad tablets — losing its bet on a webOS-everywhere future. This means they're buying drugs that could be similar to others already on or coming soon to the market.

Innovation 12

Innovation Company Biotechnology CFO 12

Harvard Business Review

AUGUST 19, 2014

Customers had staged protests at several of the company’s larger stores in San Francisco, Los Angeles, and Minneapolis, and many of its 10,000 employees had signed a letter to Harold asking that Natural Foods explain its support of Erikson. I saw your letter to the employees, and that was the right message,” Ken said.

Case Study 8

Case Study Politics Committee Letter 8