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Why Consumer Tech Is So Irritatingly Incremental

Harvard Business Review

after chemicals). Digital photography is far more convenient than developing film. Rather, it has developed an entirely new business model to profitably exploit a new, superior technology. To produce radials, the U.S. Long story short, Michelin took over 50% of the entire tire U.S.

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Memo to the CEO: Customers Are the Key to Growth

Harvard Business Review

R&D and product development launch products that receive tepid responses. In doing research for my book , I found that companies who are attracting buyers in today's hyper-connected world are developing new approaches and competencies that focus on one thing: customers. Find your customer product developers. out of 5 to 4.5.

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What Great Social Media Campaigns Get Right

Harvard Business Review

After a successful career as a corporate consultant, he became the Director of Economic Development for Rhode Island, a cabinet level position, where he saw the opportunity to put his ideas into action and create innovation at scale. American Express has developed “Small Business Saturday.” The contrast is stark.

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