The Horizons Tracker

DECEMBER 13, 2022

. “But then people quickly realized that this is fluff, especially with more information being made available on sites like Glassdoor, and so this has created a real external incentive to be more ethical.” Throughout there is a strong desire to treat people respectfully, and through this engender a reciprocal sense of loyalty.

Cooper 114

Cooper Long-term Politics Energy 114

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. The nice gentleman spraying my son with chemicals was guided by his personal values of courtesy. If your team operates a cruise ship, safety needs to be a core value.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Harvard Business Review

AUGUST 28, 2012

For example, Tesco uses vast data sets culled from decades of customers' Clubcard use to make pricing decisions, influence shoppers to buy specific items, and build loyalty. Can anything be learned about shoppers who don't carry loyalty cards? But that approach doesn't tell a firm about a new or transient customer. Casual browsers?

Retail 12

Retail Wireless Loyalty Chemicals 12