The Horizons Tracker
DECEMBER 13, 2022
Throughout there is a strong desire to treat people respectfully, and through this engender a reciprocal sense of loyalty. ” This extends to being active participants in each of the regions in which they operate. . ” This extends to being active participants in each of the regions in which they operate.
Jesse Lyn Stoner Blog
MAY 21, 2012
There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. The nice gentleman spraying my son with chemicals was guided by his personal values of courtesy. If your team operates a cruise ship, safety needs to be a core value.
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Persuasive Powerhouse
SEPTEMBER 20, 2010
Research is showing that the heart can learn and send out dopamine (a pleasure chemical that influences behavior) and oxytocin (a chemical associated with the feeling of love). Most people, including myself would always associate these chemicals with the brain and nervous system. I agree that balance is key.
Harvard Business Review
AUGUST 28, 2012
For example, Tesco uses vast data sets culled from decades of customers' Clubcard use to make pricing decisions, influence shoppers to buy specific items, and build loyalty. Can anything be learned about shoppers who don't carry loyalty cards? But that approach doesn't tell a firm about a new or transient customer. Casual browsers?
Tanveer Naseer
JUNE 12, 2018
The results of these studies, captured from subjects operating under real or near-real conditions, has put the nature vs nurture debate on leadership to rest. This makes empathy a handy data-gathering tool that’s employed in the decision-making process.
Harvard Business Review
OCTOBER 21, 2016
This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management. households spend 3% of annual electricity budgets on heating water to wash clothes.
Harvard Business Review
JANUARY 26, 2015
In today’s economy, organizations are supposed to treat employees almost as free agents, with low expectations of loyalty on either side. When we were aiming to close a small chemical-dependency hospital in 2013, for example, we looked hard into unmet needs in the area. We’ve certainly had to change too.
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