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Creating Technology Solutions that are Appropriate Given the System Context

Deming Institute

Kentaro Toyama ‘s presentation at the 2016 Annual Deming Institute Conference – Geek Heresy: Technology’s Law of Amplification. If technology is going to improve the lives of the world’s poorest, it must be grounded in a deep understanding of human behavior and an appreciation for cultural differences.”.

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Our Aim, Vision and Values

Deming Institute

Edwards Deming Institute® is to foster an understanding of The Deming System of Profound Knowledge® to advance commerce, prosperity and peace. At the Deming Institute, we honor the legacy of Dr. Deming by bringing his teachings to life today and for the future. Edwards Deming. Edwards Deming Institute®.

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Transforming Jet-Hot by Viewing the Organization as a System

Deming Institute

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

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Impact of Process Tampering on Variation (Experiment), presented at Engineering Education Conference

Deming Institute

Guest post by Mustafa Shraim , ASQ Fellow and Assistant Professor, Department of Engineering Technology and Management, Ohio University. Variation is life or life is variation ” is how Dr. Deming described the extent of what we observe in our personal and work outcomes. The first mistake is called tampering.

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Restaurant Week (An elementary look at quality culture fundamentals)

Deming Institute

Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” At some point, should industry take responsibility and make a commitment for progress toward a societal quality culture? Rafael Aguayo, Deming: The American Who Taught the Japanese About Quality, Simon & Schuster, 1990, p.

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The Third Ring: Enhanced Service That Delights Customers

The Practical Leader

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. It’s those intangible signs of personal care and commitment that say, “We’re pleased to serve you. That’s even truer today. The Third Ring deals with people.

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Don’t Let Your Career Cause Regrets in Your Personal Life

Harvard Business Review

And once they get there, they find that there is no letup, especially today when investor expectations are higher than ever, globalization has made the position a round-the-clock job, and technology hardwires everyone to work. Think of it as continuous improvement but with your inner Deming on mute. Then try to do better.

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