N2Growth Blog
JUNE 14, 2010
So, in today’s post I’ll examine the power of disruption as a key business driver… Disruptive business models focus on creating, disintermediating, refining, reengineering or optimizing a product/service, role/function/practice, category, market, sector, or industry. Does your organization focus more on process than success?
Harvard Business Review
NOVEMBER 21, 2011
How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? Dealing well with inquiries and complaints is, of course, an essential customer engagement core competence.
Harvard Business Review
SEPTEMBER 27, 2016
The key is that in the lattice world, continual professional reinvention needs to be something we embrace as a core competency. At the institutional level, what are some of the keys to a successful reskilling program? It creates option value.
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