Harvard Business Review

OCTOBER 24, 2011

Sell a lot of records and you were a successful business. For many artists and their managers, record sales are now just one of many revenue streams and one of a number of factors with which to judge success. Despite this dramatic change in the marketplace, many struggle with the concept of uncoupling success from record sales.

Industry 13

Industry Disintermediation Merchandising Long-term 13

Harvard Business Review

APRIL 4, 2016

shared capital, shared workforce) to efficiently deliver on the same customer promise, many equivalent approaches have appeared before within those same industries, and it is the successful disruption of the status quo — not any fundamental “newness” — that has incumbents worried. Insight Center. The Platform Economy.

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

NOVEMBER 21, 2011

How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? If a well-chosen 140 characters provoke comparable results — and the personal satisfaction of public shaming — then that's what will increasingly occur.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

MAY 13, 2015

Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. The final area of brand transformation focuses on defining metrics of marketing success correctly for the OTT marketplace.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

JANUARY 24, 2011

It's media disintermediation at work! I can't off the top of my head think of any huge successes of that ilk in the media world, though (can you?). But somehow I don't think developing content about people talking about disruptions to the content industry is really the ticket to success. Nice to hear!

Disruptive Innovation 14

Disruptive Innovation Venture Capitalist Innovation Christensen 14

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. Moreover, companies are learning that true sales success isn’t indicated by the number or size of deals closed; it’s measured by getting and keeping the right customers.

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

MARCH 17, 2011

My most irritating — and surprising — professional failure came from what I thought would be a straightforward success. What killed me was that my circumstances for success seemed ideal. What's more, he'd been directly involved in several successful start-ups. I was wrong. Completely. It continues to bother me.

Venture Capitalist 12

Venture Capitalist Disintermediation Class Entrepreneur 12

Harvard Business Review

JANUARY 8, 2013

Toyota's successful relationship with high-tech sensor supplier Tamagawa Seiki beautifully illuminates that innovation investment theme.) Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. Toyota was prepared to help its best suppliers scale.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Harvard Business Review

JUNE 2, 2014

Either (or ideally both) of these advantages helps the innovator defend itself when existing competitors or others inevitably respond by trying to emulate its success. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. Uber looks solid here, as well.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

DECEMBER 7, 2012

And yet, with this tremendous access and disintermediated channel, what have we gotten? A brand's success is driven by their location. Thanks to the Web, any brand can have an idea and publish it to the Web in text, images, audio and/or video. This can be done instantly, free, and immediately. It's pretty amazing.

Marketing 9

Marketing Disintermediation Brand Real Estate 9

Harvard Business Review

MARCH 15, 2013

How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? Most have had limited success. And that has not changed since agencies were first invented.

Marketing 9

Marketing Brand Advertorial Advertising 9

Harvard Business Review

SEPTEMBER 18, 2012

Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. This success will make every studio and producer think twice. The digital revolution has been tough on traditional channels, diminishing the bookstore, the department store, and the newspaper. In the movie world, not so much.

Film 8

Film Disintermediation Budgeting Marketing 8

Harvard Business Review

OCTOBER 10, 2014

The key to a successful content channel is that you have engaging content that is relevant and valuable, and that you are using all available data to personalize the experience for the user. The most common channels are your website, catalogs, and newsletters. You should also consider your stores and mobile apps.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

SEPTEMBER 27, 2016

At the institutional level, what are some of the keys to a successful reskilling program? To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. Rather, they can become early adopters of the technology. Herein, as with all insurance, is where the concept of utmost good faith is laid bare.

Insurance 11

Insurance Industry Policies Market Penetration 11

Harvard Business Review

MARCH 14, 2017

Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Plus, it can be difficult for the average person to accumulate enough points to earn a meaningful reward. The Benefits of Disruption.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12