Harvard Business Review

JUNE 2, 2014

I also love Uber as a student (and teacher) of disruptive innovation theory, because the challenges the transportation company is encountering as it seeks to expand into new cities helpfully illustrate how to assess an idea’s disruptive potential. Competition Disruptive innovation' It’s simple, and it works beautifully.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

NOVEMBER 21, 2011

How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? But you should be more innovative in making how you handle complaints with efficacy and grace, as well. Twitter as contact center gateway, rather than solution space, may seem tactically unresponsive.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

MARCH 17, 2011

My most irritating — and surprising — professional failure came from what I thought would be a straightforward success. In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. What killed me was that my circumstances for success seemed ideal.

Venture Capitalist 12

Venture Capitalist Disintermediation Class Entrepreneur 12

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. Moreover, companies are learning that true sales success isn’t indicated by the number or size of deals closed; it’s measured by getting and keeping the right customers.

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

SEPTEMBER 18, 2012

Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. This success will make every studio and producer think twice. Innovation is suppressed. The digital revolution has been tough on traditional channels, diminishing the bookstore, the department store, and the newspaper.

Film 8

Film Disintermediation Budgeting Marketing 8

Harvard Business Review

OCTOBER 10, 2014

The key to a successful content channel is that you have engaging content that is relevant and valuable, and that you are using all available data to personalize the experience for the user. We can see how content, community, and context come together in the owned media strategies of today’s most innovative marketers.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

DECEMBER 1, 2011

Every single innovation conversation I've had recently with business unit leaders, product managers and/or marketing executives invariably focuses on the importance of partnership and collaboration with their best suppliers and vendors. If anything, they wish their suppliers came forward with even more actionable and innovative ideas.

Price 15

Price Innovation Disintermediation TCO 15

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. However, even these commodity offerings can find ways to innovate and survive. As with all such innovations, a global standards war is under way. Insight Center.

Insurance 11

Insurance Industry Market Penetration Policies 11

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12