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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Authority on new technology and communication. Darek Lenart – Senior VP HR, Finance MasterCard. Claire Diaz-Ortiz – Technology innovator and speaker. Three iconic leaders inspired the 100 Coaches project. Entrepreneurs.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Hess Growing an Entrepreneurial Business is a textbook designed for courses that focus on managing small to medium sized enterprises. The book is divided into two parts – text and cases – to provide professors with maximum flexibility in organizing their courses. Use technology to provide quick, efficient customer service.

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Are CEOs Overhyped and Overpaid?

Harvard Business Review

First, as shown by a recent analysis of 32 technology firms, the personality of CEOs shapes the culture of the organization. Second, as a 20-year review from 1993 to 2012 showed, CEOs’ judgment affects key strategic and managerial processes , such as staffing, financing, and marketing decisions.

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Profit Is Less About Good Management than You Think

Harvard Business Review

In some cases, companies’ moats have enabled them to survive multiple technology disruptions and industry shifts over time, making their founders some of richest people in the world: think Bill Gates, Carlos Slim, Amancio Ortega, and Larry Ellison. So is there something different about the managers who do succeed?

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What All Great Leaders Have In Common | N2Growth Blog

N2Growth Blog

It includes books by Peter Drucker, Charles Handy, Charles Koch, Jack Welch, and Bob Sutton. When I teach MBA leadership courses I require all papers – on any leadership issues – to address key problems from opposing views. Here's a link to a recent "re-reading" list.

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