Harvard Business Review

AUGUST 24, 2016

For all the emphasis placed on customer relationships these days, very few large organizations really understand how to manage them. This isn’t the fault of the technology or the CTO, who usually manages it. Because it involves software, many companies make it the CTO’s responsibility.

CRM 8

CRM Execution CTO Metrics 8

Harvard Business Review

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Defining and tracking success metrics. Performing market assessments.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JUNE 25, 2015

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. This is not a CTO role or a role that reports to the CEO. This means managing entrepreneurs who can navigate trends and market behaviors.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

AUGUST 6, 2015

The best managers hire smart people to work for them. How do you manage people who have more experience or more knowledge? “When you’re a technical expert, you know your value to the organization,” says Wanda Wallace, President and CEO of Leadership Forum and author of Reaching the Top. What the Experts Say.

Management 8

Management How To CTO Mentor 8

Harvard Business Review

AUGUST 22, 2013

Then, they look at the health of the information available to business leaders who manage those capabilities. So, if the business leadership agrees that capability A is twice as important to realizing their goals as capability B, capability A is targeted for twice as much investment. The New CTO: Chief Transformation Officer.

Innovation 8

Innovation CIO ROI CTO 8

Harvard Business Review

JUNE 17, 2015

Charlie Hill , Distinguished Engineer and CTO, IBM Design, told us, “To deliver fundamentally different and better user experiences, designers want to take a step back and observe users actually doing their jobs. And they are continuing to refine the process and remove bottlenecks, as they seek to improve new metrics for speed.

Productivity 8

Productivity Products Customer Intimacy Software 8