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February 2020 Leadership Development Carnival

Lead Change Blog

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Diana explains: “The ability to delegate is a key leadership competency. Development.

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

For instance, RightNow found that 73 percent of consumers say friendly customer service staff can help them to “fall in love” with a brand. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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Importance Ethics in Human Resources Management

HR Digest

Equity and Equal Opportunity Treating employees with equity and providing equal opportunities for growth and development are essential aspects of HR ethics. Lead by Example: The Power of Ethical Leadership Ethical leadership sets the tone for the entire organization.

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Structure Sales Compensation Plans That Can Fire Up Your Employees

HR Digest

Define Overall Business Objectives Define the company goals in terms of numbers as well as value additions and qualitative performance indicators that matter to the company. Examples of business objectives can include market expansion, revenue growth, cost reductions or optimization, product development, etc.

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How CEOs Can Make Smart Strategic Trade-Offs

Harvard Business Review

Pursuing cost leadership versus differentiating for value. Leadership is changing — fast. implement frequent, rapid, project-specific evaluations instead of annual performance reviews). ” Failure to grasp such disruptions — and adapt quickly — can be fatal. Manage costs — or add value?

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