Leading Blog
SEPTEMBER 2, 2019
Most of the time, it serves us well enhancing our lives and improving efficiency, and we welcome it. A survey of 4500 people in 2017 by Forrester Research found that some 36 percent of adults say they actually prefer using digital customer service—including bots—over interacting with a human.”.
Strategy Driven
MARCH 15, 2023
Use Data Efficiently A survey conducted with retailers suggests that 76% of them considered data-deduced shopper insights to improve their performance. That’s why it’s important to develop a hiring strategy and also train workers after recruiting them. These qualities will make you an effective retail manager.
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CEO Blog
JANUARY 15, 2011
I feel the weight of everything I have on so I work hard at being efficient. Consider Harnessing the Power of Reflective Thinking in Your Organization by Daniel Forrester. This is what Forrester argues (successfully) actually can hurt the business more than help it. My creativity. We all need time to reflect.
Coaching Tip
JANUARY 26, 2013
It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., The "Five Principles of Mars": quality, responsibility, mutuality, efficiency, freedom. For example, a typical Mars plant manager influences associates by his or her ability to pace development of operational systems and innovative approaches.
Skip Prichard
JULY 19, 2021
Leadership is about showing common courtesies, caring and encouraging the growth and development of those whom you lead. While the leadership behavior of “knowing your staff” does an amazing job of building a solid foundation of trust – in fact there is no more effective or efficient way – astonishingly it’s rarely used.
Harvard Business Review
FEBRUARY 16, 2017
In the movie Forrest Gump , the protagonist becomes a very rich man due to a natural disaster and its unforeseen business consequences. When he first enters the shrimp boating business, Forrest catches no shrimp. His fortunes change when a hurricane strikes and his boat is the only one to survive the disaster.
Harvard Business Review
SEPTEMBER 11, 2017
Change Documentation Develop and implement a standard set of training modules on key skills-based aspects of the new way of working. For those companies that navigate this transformation, the payoff will be substantial—not just in terms of new growth opportunities, but also in terms of new efficiencies.
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