Strategy Driven

FEBRUARY 6, 2015

It applies to service industries and manufacturing operations. Total Quality Management (TQM) is recognized as a prerequisite for survival. Paying attention to quality can realize: Lower operating costs. TQM has increased profitability in some corporations up to six times. Business Strategy Steers the Quality Process.

Quality 50

Quality Metrics Strategic Planning TQM 50

Curious Cat

MARCH 10, 2015

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

Case Study 40

Case Study System Decentralization Management 40

Deming Institute

NOVEMBER 21, 2016

Roadway established these goals for its quality teams: improve organizational productivity, improve employee satisfaction, develop employee capabilities through leadership and training, and improve communication by reducing frustration and conflicts.

Case Study 28

Case Study Deming System Company 28

Harvard Business Review

MARCH 23, 2011

Some of the things that management identified as having been deficient in prior initiatives included that leadership changes had prevented consistency and carry-over, programs didn't attempt to change employee behavior, and middle managers didn't embrace the initiatives. For example, you could use "continuous improvement" instead of "kaizen."

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14