Harvard Business Review

FEBRUARY 25, 2014

Data can play a leading role in developing strategy and bringing precision to execution, but it does nothing — absolutely nothing — to stir motivation and create the desire that makes cash registers ring. How are your competitors positioned, and where are they likely to grow and expand? Where are you weakest today?

Marketing 9

Marketing Reis Brand Retail 9

Harvard Business Review

DECEMBER 6, 2017

One proven method is investing in specific training for frontline managers, who often are promoted quickly into that position and have never managed a team. Offer professional-development opportunities. How can companies help their managers become more effective? This Way Ahead is an effective talent strategy for Gap Inc.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the development leader failed to identify any new ideas for store layout or building features. I was stunned.

Brand 8

Brand Reis Objective Merchandising 8