article thumbnail

The 3 Ways Work Can Be Automated

Harvard Business Review

Creating a virtual workforce of software robots can help companies streamline operational processes as well as increase the quality and cost-effectiveness of shared services. The second area of opportunity with cognitive automation is for companies to develop new products and services. Insight Center. The Automation Age.

article thumbnail

5 Questions That Will Help You Stay Ahead of Your Disruptors

Harvard Business Review

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. Ironically, analysis revealed that several processes intended to boost employee productivity led to dissatisfied customers making multiple calls.

Levitt 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Really Measure a Company's Innovation Prowess

Harvard Business Review

Or perhaps it is difficult to really tell how well a company's innovation engine is functioning — so magazine editors are susceptible to the latest hot product or service. So it began disaggregating return on equity into three components. Operating efficiency (sales over assets). But there are some measurements that try.

article thumbnail

What a Changing UK Can Learn from Multinationals

Harvard Business Review

Previously, there has been a presumption that there was no need for a disaggregation of the interests of the UK as a whole and England, on the grounds that it contains 85% of the UK population. Choices in strategy, labor relations, product specification, and advertising were often poorly suited to other regions around the world.

article thumbnail

How To Really Measure a Company's Innovation Prowess

Harvard Business Review

Or perhaps it is difficult to really tell how well a company's innovation engine is functioning — so magazine editors are susceptible to the latest hot product or service. So it began disaggregating return on equity into three components. Operating efficiency (sales over assets). But there are some measurements that try.

article thumbnail

The Human Element in Digital Prototyping

Harvard Business Review

Given that few products and services these days exist without a digital component of some sort, companies are increasingly being required to do live prototyping of a digital solution. There’s a common perception that product development for digital solutions is easier than it is for physical ones. As the cost of operating online (i.e.,

article thumbnail

As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

Work is being disaggregated into tasks that can be dispersed inside and outside of the organization — the “uberization” of work. IBM has been building a talent system that both aligns with and accelerates this phenomenon of the external disaggregation of work.