The Center For Leadership Studies
JUNE 27, 2023
Consumers expect businesses to have a complete digital presence regardless of whether the organizations operate in commerce, banking or other sectors. On the organizational side, you want to verify and protect customer information. Subsequent generations are shifting toward online interactions and digital onboarding.
Harvard Business Review
OCTOBER 30, 2012
When it comes to operational improvement, organizations today are light years ahead of where they were two decades ago, but there's no time to celebrate yesterday's wins. But organizations continue to use information technology to r edesign work across organizational and global boundaries. I see three big opportunities: 1.
Harvard Business Review
NOVEMBER 30, 2010
His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work.
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