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Firms Need a Blueprint for Building Their IT Systems

Harvard Business Review

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Their structure emerged and continues to evolve without any blueprint or architectural integrity. Processes are bolted on in response to new products and services. This will inevitably have a significant impact on operations.

System 8
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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Generating Top-Line Growth.

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IT Can No Longer Afford to Ignore Its Users

Harvard Business Review

The history of enterprise technology has been fairly unforgiving to the people intended to use it. For the past half-century, most information technology models propagated two unassailable truths: that enterprise technology was purchased by a select few , and the technology was bought for the company.

CIO 8
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Uniting the Religions of Process Improvement

Harvard Business Review

Followers of Lean, which is based on the Toyota manufacturing approach that made it the leader in automobile quality ( the Toyota Production System ), believe top executives need to break down strategic objectives into implications for process improvements to get everyone moving in the same direction.