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Why Customers Leave

Skip Prichard

And to be honest, it wasn’t hard to get people talking, and certain themes took shape very quickly: speed of service, restriction of access, rigidity of policies, complexity of technology, easy of process. Technology has dramatically changed our expectation of what fast, convenient and “broad selection” means.

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Corporations Need a Better Approach to Public Policy

Harvard Business Review

But many don’t have one, instead adopting only defensive, short-term, or narrowly self-interested “government relations” tactics. To meet this daunting challenge, corporations need a strategic, forward-looking, and balanced approach to government and public affairs.

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In Defense of Routine Innovation

Harvard Business Review

Its fortunes have been built upon its successes in pushing the technological frontier of the microprocessor. It has built and defended its competitive position by reinforcing its Windows/Office franchise. Its specific tactics have evolved over time, but the basic strategy has remained the same.

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The Problem With Coaching | N2Growth Blog

N2Growth Blog

Any number of franchised coaching offerings can be purchased at affordable prices, numerous affliliations with the hot coaching brand de-jure are available for the asking, or if all else fails coaches can just go it alone as a solo practitioner – the more the merrier right? It is about getting the result the client wants.

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