article thumbnail

When to Restructure | N2Growth Blog

N2Growth Blog

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. Dov Gordon [link] mikemyatt Hi Dov: As with other endeavors, poorly conceived or unneeded restructuring efforts will not end well.

article thumbnail

To Change Your Strategy, First Change How You Think

Harvard Business Review

When Continental shuttered Lite, then CEO Gordon Bethune said, “It wasn’t implemented in an orchestrated way.” As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable. All of these efforts failed.