Leading Blog

JANUARY 1, 2022

Here's a look at some of the best leadership books to be released in January 2022. Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Digital transformation is critical.

Books 225

Books Heskett Leadership Competitive Advantage 225

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., Our results follow this line. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. leadership, recognition, job opportunity, personal development). Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty. Setting Expectations.

Heskett 49

Heskett Kotter Books Review 49

Harvard Business Review

DECEMBER 14, 2011

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. But is there a direct correlation between employee investment and the balance sheet?

Company 17

Company Heskett Ryan Audience 17