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Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Marshall: I hear this concern every where I travel these days. Heskett and W. Here's his take: Joe: Managers across the country are facing tough decisions as they try to manage their cost base against diminishing demand. Who doesn't? Earl Sasser, Jr. Earl Sasser, Jr. I asked him for his perspective on this question.

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Is Kindness a Strategy?

Harvard Business Review

A friend recently described a remarkable travel experience. Strange to say, the story was about an airline, and it wasn't a travel nightmare. The woman behind the counter looked at him, looked at his travel record, looked at the hundred people lined up at security, and informed him that he would never make it to the gate on time.