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What the Best Transformational Leaders Do

Harvard Business Review

The list includes a health care company that was once near bankruptcy (DaVita), a software firm whose stock price stagnated for a decade (Microsoft), a travel website that faced overwhelming competition (Priceline), a food giant that seemed to lose its focus (Danone), and a steel company that faced new pressure from lower-cost rivals (ThyssenKrupp).

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The Benefits of Hiring Your Best Customers

Harvard Business Review

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said. “The romance of travel is near and dear to everyone’s heart. It’s not for everyone.