Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. His excitement came from a genuinely ecstatic space, not a feature he donned like a mask to attract attention or influence an outcome. The benefits were significant.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Harvard Business Review

NOVEMBER 14, 2011

An idea can change an entire industry and ideas, from kaizen to the balanced scorecard , continually transform the way we work and lead our businesses. Or consider the influence of Clayton Christensen, who tops the new ranking. Christensen's influence on the business world has been profound. Second, management matters.

Blue Ocean Strategy 15

Blue Ocean Strategy Management Christensen Balanced Scorecard 15

Harvard Business Review

JULY 17, 2012

To see customers as the assets they really are, the strategic design and marketing question must shift from "What's the new value of the innovation?" History gives a lot of credence to this "human capital" model of innovation influence. Call it "customer kaizen.". to "What does our innovation really ask customers to become?"

Human Capital 15

Human Capital Supply Chain Kaizen Innovation 15

Harvard Business Review

JULY 17, 2012

To see customers as the assets they really are, the strategic design and marketing question must shift from "What's the new value of the innovation?" History gives a lot of credence to this "human capital" model of innovation influence. Call it "customer kaizen.". to "What does our innovation really ask customers to become?"

Human Capital 13

Human Capital Supply Chain Kaizen Innovation 13