The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28

Project Deming Root Cause Analysis RACI 28

Harvard Business Review

FEBRUARY 19, 2018

When overwhelmed or anxious, pause to examine how your default outlook is influencing your perception of the stress. Ask yourself, “How close am I to the root causes or deci­sion makers in these circumstances? ” Make a note, either mentally or in written form of what’s within and outside of your influence.

Stress 15

Stress Root Cause Analysis Learning-by-Doing Globalization 15