article thumbnail

Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52
article thumbnail

At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

“Nailed it.” A lesson in overcoming project complexity

Deming Institute

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28
article thumbnail

Integrate Analytics Across Your Entire Business

Harvard Business Review

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

article thumbnail

Integrate Analytics Across Your Entire Business

Harvard Business Review

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

article thumbnail

To Handle Increased Stress, Build Your Resilience

Harvard Business Review

Reflecting in this way will help you avoid going after fixes or “options” that may temporarily ease your discomfort but don’t address the root causes. Analysis alone isn’t enough. Researchers point out that analysis without action leads to rumination and anxiety.

Stress 15
article thumbnail

Is It Ever OK to Break Into Your Colleague’s Computer?

Harvard Business Review

George, the CEO of a technology company with over 150 employees, believes that you need to be careful when confronting someone with intelligence gained from data mining. Ethics IT management Technology' We need to learn how to harness the power of digital surveillance as a benign force.

EPM 8