The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. The differences flow from the leadership team’s values and assumptions about people.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Eric Jacobson

AUGUST 25, 2014

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

Root Cause Analysis 84

Root Cause Analysis Teamwork Analysis Books 84

Eric Jacobson

JANUARY 23, 2018

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

Root Cause Analysis 56

Root Cause Analysis Teamwork Analysis Participative 56

Harvard Business Review

JUNE 5, 2014

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis.

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8

Eric Jacobson

MAY 1, 2014

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

Root Cause Analysis 62

Root Cause Analysis Teamwork Analysis Books 62