Leading Blog

JANUARY 27, 2012

Frank Sonnenberg makes the case in Managing with a Conscience , that the only sustainable way to succeed is the right way—not cutting corners—emphasizing the intangibles like trust, creativity, focus, speed, flexibility, relationships, loyalty, and employee commitment. Management should announce an open-door policy.

Management 284

Management Intangible Assets Critical Success Factor Compliance 284

Harvard Business Review

OCTOBER 24, 2016

In September 2016 we undertook a survey of nearly 300 endowment and foundation managers. Large investors rely on an assortment of intermediaries to help them with their investment activities, including asset managers, such as hedge funds, investment banks, and consultants. But right now that’s not happening.

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

OCTOBER 25, 2018

These “superstar” sectors include financial services such as banking, insurance, and asset management, professional services, internet and software, real estate, and pharmaceuticals and medical products. For instance, gains to internet, media, and software activities are captured by just 10% of U.S.

Industry 11

Industry Company GDP Bottom-up 11

Harvard Business Review

FEBRUARY 7, 2014

This kudos lead to the unusual occurrence of positive publicity for CVS’s business in major media outlets like the New York Times and CNN. Because senior managers tend to focus on the short-term operational and financial aspects of their companies rather than the intangible assets that are worth so much more.

Reputation 8

Reputation Intangible Assets Competitive Advantage Long-term 8

Harvard Business Review

JULY 3, 2015

Example: Carol owns a small business and needs a customer relationship management (CRM) platform. Happy about these results, Ann recommends it to all of her followers on social media. They create and offer their own assets, knowledge and relationships in exchange for a share of the value generated—including revenue and profits.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

NOVEMBER 19, 2018

Walmart is the country’s largest employer and largest company by revenue and it reached that position through an operating model made possible by proprietary logistics software. That’s not how Vox Media does it. Vox is a digital publishing company known, in part, for its proprietary content management system.

Software 8

Software Company Competitive Advantage Henderson 8